ScoreView
For boards and executive teams
A direct line from regulatory data to board decision.
Boards do not need raw data. Boards need confidence the right questions are being asked, evidenced answers when they are asked, and early sight of patterns before they become risks.
ScoreView is built for the moment before a board meeting. The moment when a Head of Governance, a Director of Compliance, or a Chief Executive needs an evidenced view of how the organisation is performing against the sector.
What ScoreView gives a board
Evidence of complaint handling performance against named peers, refreshed weekly.
Trend analysis showing whether determinations are trending up, down, or holding steady, by category and outcome.
Regulatory context linking each determination to the Consumer Standards and the Housing Ombudsman's Complaint Handling Code.
Early warning when your organisation's pattern starts diverging from the peer cohort.
How governance teams use it
Audit committee preparation
Pull a peer benchmark report into the audit committee pack. Reference it under the Consumer Standards C1 to C4 framework. Show the regulator you are monitoring the right things.
Board reporting
Use the board report export to produce a one-page summary of complaint handling performance. Brand it with your organisation name. Embed it in the standing board pack.
Risk register evidence
When the risk register asks how the organisation knows its complaint handling exposure, point to a refreshed, dated, sourced report.
Inspection readiness
RSH inspections under the Consumer Standards regime require evidence of active monitoring. ScoreView produces the evidence in a format the regulator recognises.
The Head of Governance brief
A Head of Governance has fifteen minutes before a board meeting.
They open ScoreView.
They see how their organisation compared against peers in the last quarter. They see the three determinations published this month for their landlord. They see one trend chart.
They open their board pack. They are ready.
This is the product. No more. No less.
Open ScoreView now
If your role includes responsibility for Consumer Standards performance, Housing Ombudsman reporting, or governance committee evidence, the platform is built for you.
The Free tier opens the full corpus today.