Real-world results from trusted partnerships. Explore how we’ve helped organisations in health, social care, and housing improve data, reduce risk, and drive sustainable change.
Case Study: Transforming Data into a Strategic Asset
The Challenge
This housing association was constrained by low data maturity, fragmented and manual reporting, and inconsistent data definitions across departments. The heavy reliance on spreadsheets and offline trackers, coupled with unclear data ownership and minimal governance, led to low confidence in data quality at senior leadership levels. These issues impeded strategic decision-making and increased regulatory risk.
Our Approach
To embed a sustainable, enterprise-wide data capability aligned to its strategic ambitions:
Designed and implemented a Target Operating Model for the Data & Performance function, establishing clear ownership, accountability, and scalable governance.
Created a centralised Analytics Hub to unify insight generation and foster cross-department collaboration.
Standardised Power BI as the enterprise reporting platform, underpinned by shared definitions and robust governance frameworks.
Embedded a culture of data ownership and literacy, reducing reliance on manual workarounds and increasing data confidence.
The Outcome
Data as a Strategic Asset: Data ownership, governance, and culture were transformed to support confident, insight-led decision-making.
Trusted Insight for Leadership: Automated dashboards replaced manual reports, significantly improving accuracy, transparency, and senior leader confidence.
Regulatory Preparedness: Streamlined reporting and governance improved regulatory compliance while proactively demonstrating data integrity.
Operational Efficiency: Reduced manual processes saved significant time and resource, allowing teams to focus on higher-value work.
Future-Ready Foundation: Positioned for advanced analytics and data-driven service innovation.
Why This Matters
Our work enabled the housing association to move beyond fragmented reporting and compliance towards becoming a data-driven organisation, unlocking strategic advantage and resilience in a complex regulatory environment.
Case Study: Your Transformation Isn’t Stalled by Technology - It’s Stalled by Comfort
The Real Situation
When large organisations set out to modernise - whether it’s the NHS, Local Government or a major social housing provider - the barrier isn’t technical complexity. It isn’t lack of funding. And it isn’t legacy systems, at least not in isolation.
The real barrier?
Organisational comfort.
Comfort with outdated systems that are “just about holding together.”
Comfort with fragmented, poor-quality data that no one wants to touch.
Comfort with strategy decks that sound good but never survive operational reality.
Comfort with avoiding the difficult conversations about culture, accountability, and delivery discipline.
We’ve seen it play out first-hand - most recently inside a major public sector organisation where legacy technology and poor data quality weren’t the root cause of stalled transformation. They were symptoms of a leadership environment that prioritised political comfort over operational challenge.
The Social Housing Parallel
Look at the current state of many housing providers:
Fragmented data estates
Ageing, inflexible systems
Well-meaning transformation programmes that stall or quietly drift
It’s tempting to see these as technical problems. But they’re not.
They’re cultural problems. Comfort problems. Leadership problems.
If you keep focusing only on systems and data, you’re treating the symptoms - not the disease.
The Hard Truth About Transformation
Real transformation - in healthcare, housing, local government, or any regulated sector - doesn’t fail because the technology’s hard. It fails because:
Honest challenge isn’t welcomed
Delivery roles are politicised
The organisation protects comfort at all costs
Technology change exposes those cracks - it doesn’t create them.
What Actually Works
When we work with housing and public sector leaders serious about change, we don’t start with technology. We start with:
Creating space for uncomfortable truths
Building delivery leadership that’s trusted and unapologetically outcome-focused
Tackling data quality and legacy risk as part of cultural change, not just technical replacement
That’s how transformation sticks.
That’s how ambitious leaders avoid wasting another year - or another budget cycle - maintaining organisational comfort instead of delivering operational reality.